Customer Service
Customer Service Charter
Dear customer, In order to serve you better, we have developed service standards with clear timelines on how long it takes to deliver various services:
Updated October 10, 2021
New Customer Service System (InCMS) FAQs
Following the successful launch of the new Integrated Customer Management System, the below information is meant to further empower you, our esteemed customers as you start to use the new
system.
For more information:
Call Custormer Care on our new line 97771 or dial *977# to access our services
E-mail: customercare@kplc.co.ke
Twitter : @KenyaPower_Care
: @KenyaPower
Facebook : @KenyaPowerLtd
NEW CUSTOMER SERVICES SYSTEM