Products & Services

95551

Kenya Power has unveiled a new call center number for its customers to be able to access customer care services more efficiently. This is in its quest to maintain high standards of customer service and to ensure that complaints are addressed in good time and through various media. The call center is available 24 hours a day and throughout the week for all matters pertaining to Kenya Power's services throughout the country. We would like to encourage the use of this call center by all our customers and we encourage any feedback regarding the same.

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Register for *551# digital service to access the following:

 

·   Your monthly bill on email

·   Power disconnection SMS alerts

·   Power interruption SMS notices (to be available soon)

·   New products’ messages

 

Prepaid Power User Guide

Kenya Power gives you the power to control your electricity consumption through the pre-paid power system. With a pre-paid meter, paper bills, disconnections and the hassle of reconnections are things you never have to deal with again! You can now buy a credit slip from any authorized vendor or through your mobile phone.

 

An updated pre-paid guide will be made available soon.

Stima Loan

StimaLoan is a Kenya Power initiative in partnership with the French Development Agency (AFD) through the Government of Kenya. It aims at connecting low-income families that cannot afford the connection fees upfront by giving them loans at 5% administration fee (one-off payment).  More than 49,000 Kenyans have benefitted (May, 2014) from the loan scheme with customers paying 20 % upfront with the balance payment spread out over a period of 24 months.

Kenya Power Easypay Partners - #KPLCEasyPay

For ease and convenience, customers can now pay their electricity bills through various methods like MPESA, Airtel Money and through our Easypay partners countrywide.

NB: We are working to interlink our website with those of our partners to provide for easy access to bank specific payment information/instructions.

NO. AGENCY TYPE LOCATION COLLECTION TYPE
1.  Equity Bank &  Equity |Agents Countrywide  Postpaid/Prepaid
 

How to Buy Kenya Power (KPLC) Prepaid Tokens via Equitel
 
1. Select Eazzy Pay from your Equitel menu
    Select Pay Bill from Eazzy Pay.
2. Choose the bank account number to pay from    e.g.0123456789102
Select business number - KPLC Tokens
3. Enter your KPLC Prepaid Meter Number (e.g. 37168917674) press OK
4. Enter the amount you wish to pay which should be between Shs. 100 and  Shs.500,000.
5. Enter your Equitel PIN and press OK
6. Confirm that all details are correct by pressing 1 OK.
7. You will receive a  text confirmation of the transaction from Equity bank.
KPLC will then generate prepaid token valid for your meter and send via SMS.1
 
Paying your Electricity Bill with Equitel (Sim Tool Kit)
 
1. Select Eazzy Pay from your Equitel menu
Select Pay Bill from Eazzy Pay.
2. Choose the bank account number to pay from e.g.0123456789102
Select business number - KPLC Bills (Post Paid)
3. Enter your full Kenya Power meter number e.g. 2831172-01 or 3436980.
4. Enter the amount you wish to pay which should be between Shs.100 and  Shs.500,000.
5. Enter your Equitel PIN and press OK
6. Confirm that all details are correct by pressing 1 OK.
7. You will receive a  text confirmation of the transaction from Equity bank.
 
Please note that it takes 24 hours for Kenya Power to update your account.
 
Over The counter Payments
All our esteemed clients and potential clients can  pay their electricity bill by cash through all Equity Bank branches across the country.

2.  Standard Chartered  Bank Countrywide  Postpaid
3.  STANDARD  CHARTERED  BANK(SCB) Countrywide  Postpaid
4.  National Bank of Kenya Countrywide
 Postpaid
5.  

Barclays Bank of Kenya(BBK)

Barclays  Agency

Barclays Direct Debit

 Postpaid/Prepaid
6.  Safaricom   M-PESA
 Postpaid/Prepaid
7.  Airtel  Airtel Money  Postpaid
8.  Co-operative Bank of Kenya Ltd. Countrywide
 Postpaid
9.  Posta Bank  Posta |Bank  Postpaid/Prepaid
10.  PDSL  PDSL  Postpaid/Prepaid
11.  Cevens  Cevens  Postpaid/Prepaid
12.  Lexco One  Lexco  Postpaid
13.  Family Bank Countrywide  Postpaid
14.  Diamond Trust Bank Countrywide  Postpaid/Prepaid
15.  Citibank N/A Countrywide  Postpaid
16.  Stanbic Bank Countrywide  Postpaid
17.  I & M Bank Countrywide  Postpaid
18.  Postal Corporation of  Kenya  (PCK)  Postpaid
SUPERVENDOR /RETAIL VENDORS AND MULTIPLE VENDORS  
19. Retail Vendor Paybill 501200 PDSL website link & instructions  Prepaid
21. Multiple Vendor Pawa App Dyanmo   Digital website link and payment instructions Prepaid
22. Multiple Vendor Solo Payment Kiosk  African  Vending  Systems  Prepaid
23. Multiple Vendor    Adtel  Prepaid
24. Multiple Vendor    Radix  Prepaid
25. Multiple Vendor    Digital Leo  Prepaid