Products & Services

95551

Kenya Power has unveiled a new call center number for its customers to be able to access customer care services more efficiently. This is in its quest to maintain high standards of customer service and to ensure that complaints are addressed in good time and through various media. The call center is available 24 hours a day and throughout the week for all matters pertaining to Kenya Power's services throughout the country. We would like to encourage the use of this call center by all our customers and we encourage any feedback regarding the same.

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Register for *551# digital service to access the following:

 

·   Your monthly bill on email

·   Power disconnection SMS alerts

·   Power interruption SMS notices (to be available soon)

·   New products’ messages

 

Prepaid Power User Guide

Kenya Power gives you the power to control your electricity consumption through the pre-paid power system. With a pre-paid meter, paper bills, disconnections and the hassle of reconnections are things you never have to deal with again! You can now buy a credit slip from any authorized vendor or through your mobile phone.

 

An updated pre-paid guide will be made available soon.

Stima Loan

StimaLoan is a Kenya Power initiative in partnership with the French Development Agency (AFD) through the Government of Kenya. It aims at connecting low-income families that cannot afford the connection fees upfront by giving them loans at 5% administration fee (one-off payment).  More than 49,000 Kenyans have benefitted (May, 2014) from the loan scheme with customers paying 20 % upfront with the balance payment spread out over a period of 24 months.

Kenya Power Easypay Partners - #KPLCEasyPay

For ease and convenience, customers can now pay their electricity bills through various methods like MPESA, Airtel Money and through our Easypay partners countrywide.

NO. AGENCY TYPE AGENCY  COLLECTION TYPE
1.  Equity Bank Equity Bank  Postpaid/Prepaid
2.  Standard Chartered  Bank Moi Avenue  Postpaid
3.  STANDARD  CHARTERED  BANK(SCB) MOI  AVENUE Moi Avenue  Postpaid
4.  National Bank of Kenya National Bank
 Postpaid
5.  

Barclays Bank of Kenya(BBK)

Barclays  Agency

Barclays Direct Debit

 Postpaid/Prepaid
6.  Safaricom   M-PESA
 Postpaid/Prepaid
7.  Airtel  Airtel Money  Postpaid
8.  Co-operative Bank of Kenya Ltd.  
 Postpaid
9.  Posta Bank  Posta |Bank  Postpaid/Prepaid
10.  PDSL  PDSL  Postpaid/Prepaid
11.  Cevens  Cevens  Postpaid/Prepaid
12.  Lexco One  Lexco  Postpaid
13.  Family Bank  Family Bank  Fourway Towers  Postpaid
14.  Diamond Trust Bank  Diamond  Trust  Postpaid/Prepaid
15.  Citibank N/A  Citibank  Postpaid
16.  Stanbic Bank  Stanbic  Postpaid
17.  I & M Bank  I & M  Postpaid
18.  Postal Corporation of  Kenya  (PCK)  Postpaid
SUPERVENDOR /RETAIL VENDORS AND MULTIPLE VENDORS  
19. Retail Vendor    Wawai  Prepaid
20. Retail Vendor    Anchor  Prepaid
22. Retail Vendor    Korandu  Prepaid
23. Multiple Vendor    African  Vending  Systems  Prepaid
24. Multiple Vendor    Adtel  Prepaid
25. Multiple Vendor    Radix  Prepaid
26. Multiple Vendor    Dyanmo   Digital  Prepaid
27. Multiple Vendor    Digital Leo  Prepaid

Other Easypay agents include Bank, Co-operative Bank, Equity Bank, National Bank, and Standard Chartered Bank.