Customer Information
Electricity Safety Awareness
- Always engage a licensed electrician and avoid quacks…a list of licensed electricians can be found on the epra website on www.epra.go.ke
- Ensure that your power supply is legally supplied by kenya power, the only licensed distributour of electricity in the country.
- Ensure that your buildings, structures or operations are not under or very near power lines.
- Do not touch, drive over or try to remove fallen power lines, electricity poles or conductors. If you come across fallen power lines call 97771 or dial *977#, or contact your local police station.
- Take care when cutting trees near power lines. Contact the nearest kenya power office before doing so. In addition, do not plant trees under power lines.
- Have your electric fence installed and maintained by qualified personnel.
- Keep off transformers and power supply cables. If you notice anyone attempting to vandalise a transformer or tamper with cables call 97771 or report to your nearest police station.
- Ensure that metallic clothing lines and tv ariels do not come into contact with energised power lines.
- Watch out for children playing with electrical appliances or playing near transformers including flying kites near power supplies.
- Do not touch electrical components with wet hands.
- Do not overload sockets.
Service Delivery Timelines
Standard Applications (Below 25KVA)
1. Time taken to quote – 14 days
2. Time taken to approve wayleaves after payment – 14 days
3. Construction – 12 days
4. Metering – 2 Days
Total number of days – 43 Days
Premium Applications (Above 25KVA), excluding Small and Medium Entreprises (SMEs)
1. Time taken to quote – 7 days
2. Time taken to approve wayleaves after payment – 7 days
3. Construction – 13 days
4. Metering – 2 Days
Total number of days – 30 Days
Requirements for Connection
This applies to all premises where there is no supply i.e., electricity supply lines have not been installed.
Please make sure you have the following:-
- A soft copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
- A soft copy of route sketch leading to premises where supply is required.
- Copy of the PIN Certificate
- Wiring certificates
- Supply contract form
- Consent from the owner of the property
Corporates
- A soft copy of Certificate of Registration.
- A soft copy of route sketch leading to premises where supply is required.
- Copy of the PIN Certificate
- A Scaled site plan for Industries, Housing Estates, shopping malls etc.
- Consent from the owner of the property
- Supply contract form (signed)
- Wiring Certificates (signed)
System Average Interruption Frequency Index (SAIFI)
The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences, and is calculated as:
SAIFI = total number of customer interruptions / total number of customers served
SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.10 interruptions per customer.
The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served, and is calculated as:
SAIDI = sum of all customer interruptions / total number of customers served
SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.50 hours.
Calculated Values for SAIFI and SAIDI for Nairobi.
SAIFI: 4.5
SAIDI: 11.5
SAIDI & SAIFI
Reliability Indices
System Average Interruption Frequency Index (SAIFI)
The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences and is calculated as:
SAIFI = total number of customer interruptions ÷ total number of customers served
SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year in accordance to IEEE Standard 1366-2003.
System Average Interruption Duration Index (SAIDI)
The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served and is calculated as:
SAIDI = sum of all customer interruptions ÷ total number of customers served
SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year in accordance to IEEE Standard 1366-200
Nairobi County Power Reliability Indices for the period January to December 2020 |
||||||
County |
Sum of Numerator SAIFI |
Sum of Numerator SAIDI |
No. of Customers |
SAIDI |
SAIFI |
CAIDI |
Nairobi North County |
4,464,806.22 |
11,501,220.19 |
879,437 |
13.1 |
5.1 |
2.6 |
Nairobi South County |
3,569,047.22 |
10,548,724.07 |
985,463 |
10.7 |
3.6 |
3.0 |
Nairobi West County |
3,919,018.35 |
8,760,965.72 |
817,949 |
10.7 |
4.8 |
2.2 |
Grand Total |
11,952,871.78 |
30,810,909.98 |
2,682,849 |
11.5 |
4.5 |
2.6 |
Domestic Customers Application Procedure
This application procedure applies to Domestic (below 25kVA) and Premium applications (Above 25kVA, excluding SMEs with a load between 100kVA to 200kVA). This includes Additional Load and Meter Separation applications.
1. Application
We are encouraging all customers apply online https://selfservice.kplc.co.ke, submit with the applicable documents (refer to customer checklist below). You will be provided with an Application Reference Number instantly.
2. Quotation
You will receive a quotation based on your specifications in your enquiry.
The following quotation timelines will apply for various application types;
Application Connection Type |
Time |
Requiring a meter only |
7 days |
Requiring low voltage extension |
14 days |
Requiring low voltage extension (Single phase up to 8 kVa) |
28 days |
Requiring medium voltage extension and/or transformer |
28 days |
Requiring connection at high voltage |
within the period agreed with the Customer. |
A quotation is valid for ninety (90) days within which payment can be made via the following channels;
- Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
- Mobile money (Pay bill number 888899, Account No: application reference No.)
- Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
- Cash payment at KPLC Payment office
3. Construction & Metering
We will obtain necessary consent where applicable to lay electricity supply lines and thereafter undertake construction and metering within the following timelines;
Type of Connection |
Time |
Requiring a meter only |
3 days |
Requiring low voltage extension (Single phase up to 8 kVa) |
14 days |
Requiring low voltage extension (3 phase above 8 kVa) |
14 days |
Requiring medium voltage extension and/or transformer |
28 days |
Requiring connection at high voltage |
within the period agreed with the Customer. |
Customer Checklist: Please attach the following documents when submitting your enquiry for supply form
All Applicants
- Copy of National Identification (I.D) or Passport for Non-Kenyans/ Company Registration Certificates
- Copy of your PIN Certificate
- Route sketch map leading to premises where supply is required.
- Copy of title deed and land search documents for ownership of property (to support wayleaves consent)
- Duly filled Supply Contract form (https://bit.ly/3btxjVq)
- Wiring Certificates (Submit any time after issuance of application reference number but before construction of the electricity network)
Meter Separation and Additional Load Application
- Copy of latest Electricity Bill
Additional Requirements for Premium Applications (Businesses)
- Scaled site plan (Preferably in soft copy AutoCADD 2014 lower version/DWG format)
- Load Schedule Details
SMEs Application Procedure
This application procedure is tailored for Small & Medium Enterpises (SMEs) Applications whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA.
2 Easy Steps of applying for an electricity connection as follows:
1: Apply Online (https://selfservice.kplc.co.ke) and Pay Online (via RTGS to KPLC Bank Account No. 0104074121608 or Mobile Money Transfer Pay bill number 888899, Account No: application reference No.) and sign the Supply Contract (see forms below).
2: Receive external works, meter installation and electricity flow.
Jua for Sure
Report Fraudsters immediately on the Anti-Fraud Hotline Number: 0718-999-000
SMS charged at Shs 10 per query
CIO 100 Awards
CIO 100 Annual Symposium and Awards now in its fourth year is by no means East Africa’s premier ICT networking and awards event. The event presents a fertile platform to network, learn and thoughts and ideas with the regions IT industry leaders.
How much power can I buy?
What happens to my current electricity deposit when i install a prepaid meter?
Prepaid Token Re-Allocation & Reversal Forms - Revised Feb 15, 2021
Use the revised forms below to request for re-allocation, reversal or refunds as appropriate.
How will the Kenya Power technician be identified?
Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
Will my electricity be shut off when the credit runs out?
Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.
What happens if prepaid pay points are closed?
How do I obtain a credit?
You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.
How does prepaid metering benefit me?
In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.
How do prepaid meters work?
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
What is prepaid power meter?
Kenya Power Fibre Optic Network
Telecommunications Business Unit (TBU)
Kenya Power, having been issued with a Network Facility Provider - Tier 2 License by the Communications Commission of Kenya (CCK), has now developed a telecommunications business unit, “U-Telco” for its fibre optic business. Kenya Power’s fibre optic cable rides on the existing extensive power transmission and distribution network across the country.