Customer Information

How does prepaid metering benefit me?

In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.

How do prepaid meters work?

A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.

What is prepaid power meter?

It is a type of meter with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.

Switch to a better life

Life would be much easier if you planned to have your power connected on time – this will help you avoid embarrassing and annoying situations. Whether you are using power for your business or for personal purposes, make sure you remain connected by staying in touch with our contact center.

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E-bill

E-bill is an electronic bill querying service from Kenya Power. It allows you to check your electricity account balance and bill due date any time, by SMS or e-mail.

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Kenya Power Fibre Optic Network

Telecommunications Business Unit (TBU)
 

Kenya Power, having been issued with a Network Facility Provider - Tier 2 License by the Communications Commission of Kenya (CCK), has now developed a telecommunications business unit, “U-Telco” for its fibre optic business. Kenya Power’s fibre optic cable rides on the existing extensive power transmission and distribution network across the country.

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Professional Programs - IESR

The Institute of Energy Studies and Research (IESR) situated in Ruaraka off Thika Road is a Regional Center of Excellence for capacity building in power generation, transmission and interconnectivity.

No.

Program

Target Group

Duration

  1.  

Overhead Line Construction and Maintenance

Contractor Staff

3 weeks

  1.  

Street Lighting Maintenance

County Governments Street Lighting Staff.

Electrical Technical Staff

5 days

  1.  

Power Cable Fault Diagnosis

Engineers and Technical Staff

5 days

  1.  

Cable Jointing and Termination

Engineers and Technical Staff

2 weeks

  1.  

Fundamentals of Fiber Optics

Technical Staff involved in fiber optics cable installation

5 Days

  1.  

Fiber Optics Installation on Power Lines I (for LV and MV)

Technical Staff involved in fiber optics cable installation

5 Days

  1.  

Solar PV System Design, Installation and Maintenance Module I

Solar system installers, lecturers, Project Managers, Architects, Financiers, Local Authorities Energy Planners

5 Days

  1.  

Certificate Competency in Air Conditioning and Refrigeration Module I

Maintenance Technicians and Technical Staff intending to develop related career

5 Days

  1.  

Introduction to Renewable Energy Technologies

Energy Practitioners, Contractors, Consultants, financiers, lawyers, R & D

5 Days

  1.  

Energy Management Essentials

Energy Auditors Plant & building services Managers, Energy agencies

5 days

  1.  

Energy Efficiency for Commercial and Industrial Systems

Plant & Facility Engineers & Technicians, Consultants in energy audit

5 days

  1.  

Wind Energy fundamentals Development Technology

Engineers, Technicians & Developers working with wind power

5 days

  1.  

Technical Appreciation  - Solar PV Generation

Non-technical persons

1 day

  1.  

Cyber Security

ICT officers

 5 days

  1.  

Structured Cabling

(Fiber and Copper)

ICT Network Technicians

5 days

  1.  

Cisco CCNA (Level 1 to 4)

ICT Network Technicians

1 Level  per 2 Weeks

  1.  

Computer Skills (ICDL) - MS Excel 2010, Advanced MS Excel 2010, MS PowerPoint 2010, MS Project 2010

Computer Users

1 Module per Week

  1.  

Supervisory Skills for Technical Team Leaders

Technical team Leaders

3 days

         

 

 

For More Information Contact

Capacity Building Coordinator,

Institute of Energy Studies & Research

Ruaraka-Thika Road (Next to Utalii College)

Email: iesrinfo@kplc.co.ke

Tel: 0725 559900, 020 2666346/8

www.kplc.co.ke

Safety Watts

Electricity is very useful in our lives but it must be handled with caution. Failure to do so is hazardous to both life and property.

A basic safety tip to have in mind is that the wires that bring electricity from the utility pole into your home are very powerful. Never touch them. Never let a metal ladder or a TV antenna touch these wires either.


Remember — stay clear and stay alive!

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Energy Saving Measures

In a world with limited energy resources, it is essential that we learn how to conserve our electricity. This helps us save money and preserve the environment. We can all make a difference by using the available power efficiently.

Discover how to save electricity and money with the Kenya Power DSM energy conservation campaign.

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Branch Service

Emergency telephone numbers have been provided at various Kenya Power offices to facilitate easier and faster reporting of faults, sudden power supply outages, low/high voltage, fires, electrocutions, dangerous connections, fallen electric wires and poles, and other emergency situations. Queries related to service delivery and customer service should be communicated to the respective Branch Business Heads.


Get your branch service contacts

Paying your Electricity Bill

We have a wide number of convenient ways to pay your electricity bills

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How are bills computed?

From units consumed each month. These units are recorded by an electricity meter installed at a customers premises. There are bye-laws which specify the applicable tarrif and rate per unit. Specific government levies like Value Added Tax (VAT) and Rural Electrification Fund (REF) are applicable.

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