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Pursuant to the Energy Act, 2006, the Energy Regulatory Commission (ERC) is mandated to review the electricity tariffs from time to time. The last tariff review was done in 2013. On 30th July 2018, ERC announced the new Harmonized Tariffs for the Financial Year 2018/19.
Effective 1st August 2018, all our customers on post-paid and prepaid metering systems will be billed using the new harmonized tariffs.

In the recent past, there has been some concerns from our esteemed customers over their bills. To address these concerns, the Company has undertaken the following measures:

1. We have established dedicated billing query counters in all our commercial offices countrywide where our customers will have their billing issues resolved promptly.
2. Where the affected customers are unable to settle their corrected accumulated bills immediately, the company has provided an opportunity to have an extended payment plan. Further, the Company has offered a disconnection moratorium for a period of two weeks starting from 1st August 2018.
3. In places far from our Commercial offices the Company has set up power clinics which will serve as a one stop shop for customers who wish to make enquiries about their bills, new connection, disconnections and reconnections, power supply interruption and other related power issues.
4. In an effort to empower our post-paid customers to manage their bill payments, the Company has a mobile phone-based Self-Service App, which enables customers to undertake self-meter reading and obtain their bills. (Download KPLC Self Service App from google play)

To further enhance our relationship, we advise our customers to get in touch with our Regional Managers whose contacts are provided here.
 

Nairobi, July 31^st 2018...... Kenya Power has launched new customer service centres dubbed ‘Power Clinics’ to improve service delivery and enhance customer satisfaction.

Nairobi, July 2^nd 2018……. Kenya Power will carry out routine maintenance of the prepaid system for efficient service delivery to customers.

Nairobi, June 30th 2018….Kenya Power's Managing  Director & CEO Dr. Ken Tarus accompanied by other members of the senior management team held an engagement session with magistrates on Thursday where various crimes affecting the business and the Company's legal entitlements were discussed.

Nairobi, June 26^th 2018….Kenya Power will spend KShs.13 million to fund Corporate Social Investment (CSI) programmes championed by employees across the country.

Nairobi, June 19^th 2018……. Kenya Power has set aside KShs.1.63 billion to finance various projects aimed at strengthening the distribution network in North Rift region, to provide adequate and reliable power supply.

Nairobi, June 19^th 2018……. Kenya Power has set aside KShs.1.63 billion to finance various projects aimed at strengthening the distribution network in North Rift region, to provide adequate and reliable power supply.

Nairobi, 7^th June 2018……. Kenya Power has disconnected electricity supply to City Hall over unpaid bills amounting to Shs.990 million.

Nairobi, May 28^th 2018……. Kenya Power has reorganised its corporate structure for improved customer service and effective management operations in line with its new business growth strategy.  

Nairobi, Thursday 24th May 2018......Kenya Power is in the process of blacklisting contractors for various projects for substandard work, failure to submit proper documentation and in certain cases interfering with the tendering process. 

Nairobi, May 14^th 2018……. Kenya Power will spend KShs.1.5 billion to implement various projects aimed at improving power supply in Kisumu and the wider Western and Southern Nyanza region.

Nairobi, May 10^th 2018…. Solai dam in Nakuru County burst its banks last night and the raging waters from the dam left a trail of death and destruction. Among the infrastructure destroyed by the water were power lines.

Nairobi, May 8^th, 2018….. This morning a fault developed on the 32kV line supplying power to Lamu from Kakuyuni leading to an outage.

Our teams are currently working to establish the cause of the fault and address it in order to restore supply.

We apologise for any inconvenience caused by this incident.

For more information, contact:

The Corporate Communications Department, Kenya Power

Tel.: 0711 031 975

E-mail: CorporateComms@kplc.co.ke

Nairobi, May 8^th 2018……. Electricity access rate in Kenya is the highest in East Africa according to the latest report from the World Bank tracking global achievements in sustainable energy for all.

Nairobi, April 12^th 2018……. Kenya Power has renewed its commitment to partner with the Kenya Association of Manufacturers (KAM) to carry out regular energy audits among manufacturers to maximise production efficiency.

Nairobi, April 4, 2018…….Kenya Power has today disconnected electricity supply to more than 20 flats in Nairobi’s Tassia Estate in an operation aimed at stamping out illegal electricity connections.

Nairobi, March 22, 2018…Kenya Power is keen on enhancing service delivery to large power consumers in a bid to promote the manufacturing sector and encourage a 24-hour economy.

Nairobi, March 15^th 2018……. Kenya Power yesterday launched Operation Ondokea Laini which will entails the demolition of illegal structures that have encroached on its wayleaves in Nairobi. Operation Ondokea Laini is being carried out under the auspices of the Multi-Sectoral Consultative Committee on Unsafe Structures constituted by the government to minimize fatalities caused by collapsed buildings.

Nairobi, February 8, 2018.......An Eldoret court has sentenced two suspects to 10 years imprisonment each after they were found guilty of stealing and vandalising transformers.
 

A power system disturbance has led to loss of electricity supply to some parts of Nairobi and adjacent areas.

Nairobi, January 31, 2017……. A Marimanti court has granted a Kenya Power employee and one other suspect KShs.2 million bond each with no option of cash bail for vandalism of conductors at Tunyai area, Tharaka Nithi county.