FAQs
How much power can I buy?
What happens to my current electricity deposit when i install a prepaid meter?
Will the meter affect my geyser/hot water?
How will the Kenya Power technician be identified?
Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
Will my electricity be shut off when the credit runs out?
Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.
Is pre-paid cheaper than what i pay now?
No the charges will be the same – refer to the tariff schedule. The only difference is that with prepayment, You will be paying in advance.
How can i get a pre-paid power meter?
What happens if prepaid pay points are closed?
How do I obtain a credit?
You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.
How do I convert to a pre-paid power meter?
At the moment KPLC has selected project sites to be converted from the traditional meter to prepayment. KPLC will meet the cost of the prepayment meter installation during the project phase.