Press Releases

Kenya Power launches refurbished Customer Service Centre

Nairobi, Monday, 24th September 2018….Kenya Power has today launched its refurbished Customer Service Centre at Nairobi’s Electricity House. This is part of the initiatives recently undertaken by the Company to improve service delivery to customers.

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Kenya Power offers a disconnection moratorium for customers with unpaid bills

Nairobi, August 7th 2018...... Kenya Power has announced a two-week suspension on disconnection for customers with accumulated electricity bills to allow them to develop a payment plan.

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Kenya Power in pursuit of a man behind illegal lines in Kwa Kalaa Village, Kitui Central

Nairobi, August 6th 2018...... Kenya Power has launched a manhunt for a man believed to have constructed illegal electricity supply lines in Kwa Kalaa village, Kitui Central constituency.

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PRESS STATEMENT - 01.08.2018

Pursuant to the Energy Act, 2006, the Energy Regulatory Commission (ERC) is mandated to review the electricity tariffs from time to time. The last tariff review was done in 2013. On 30th July 2018, ERC announced the new Harmonized Tariffs for the Financial Year 2018/19.
Effective 1st August 2018, all our customers on post-paid and prepaid metering systems will be billed using the new harmonized tariffs.

In the recent past, there has been some concerns from our esteemed customers over their bills. To address these concerns, the Company has undertaken the following measures:

  1. We have established dedicated billing query counters in all our commercial offices countrywide where our customers will have their billing issues resolved promptly.
  2. Where the affected customers are unable to settle their corrected accumulated bills immediately, the company has provided an opportunity to have an extended payment plan. Further, the Company has offered a disconnection moratorium for a period of two weeks starting from 1st August 2018.
  3. In places far from our Commercial offices the Company has set up power clinics which will serve as a one stop shop for customers who wish to make enquiries about their bills, new connection, disconnections and reconnections, power supply interruption and other related power issues.
  4. In an effort to empower our post-paid customers to manage their bill payments, the Company has a mobile phone-based Self-Service App, which enables customers to undertake self-meter reading and obtain their bills. (Download KPLC Self Service App from google play)

To further enhance our relationship, we advise our customers to get in touch with our Regional Managers whose contacts are provided here.
 

Kenya Power rolls out Power Clinics to improve service delivery

Nairobi, July 31st 2018...... Kenya Power has launched new customer service centres dubbed ‘Power Clinics’ to improve service delivery and enhance customer satisfaction.

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Kenya Power to carry out maintenance of prepaid system to enhance service delivery

Nairobi, July 2nd 2018……. Kenya Power will carry out routine maintenance of the prepaid system for efficient service delivery to customers.

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Kenya Power meets magistrates in a bid to address crimes affecting business operations

Nairobi, June 30th 2018….Kenya Power's Managing  Director & CEO Dr. Ken Tarus accompanied by other members of the senior management team held an engagement session with magistrates on Thursday where various crimes affecting the business and the Company's legal entitlements were discussed.

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Kenya Power rolls out Wezesha Jamii programmes as part of its corporate social investment (CSI)

Nairobi, June 26th 2018….Kenya Power will spend KShs.13 million to fund Corporate Social Investment (CSI) programmes championed by employees across the country.

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Kenya Power to invest KShs.1.63 billion to boost electricity supply in North Rift region

Nairobi, June 19th 2018……. Kenya Power has set aside KShs.1.63 billion to finance various projects aimed at strengthening the distribution network in North Rift region, to provide adequate and reliable power supply.

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Kenya Power to invest KShs.1.63 billion to boost electricity supply in North Rift region

Nairobi, June 19th 2018……. Kenya Power has set aside KShs.1.63 billion to finance various projects aimed at strengthening the distribution network in North Rift region, to provide adequate and reliable power supply.

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Electricity Supply to City Hall disconnected over unpaid bills

Nairobi, 7th June 2018……. Kenya Power has disconnected electricity supply to City Hall over unpaid bills amounting to Shs.990 million.

 

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