Customers should keep their meters in proper order for purposes of ascertaining the value of the supply and correctly registering that value. (Section 85 of the Energy Act)

Under the law, Kenya Power has the right to access and the liberty to take off, remove, test, inspect and replace any meter at all reasonable times provided prior notice is given to the customer. All reasonable expenses in connection are to be paid by the customer.

Kenya Power is obliged to keep all meters let for hire to any customer in proper order for purposes of correctly registering the value of supply. The customer is not liable to pay any remuneration or hire for the meter during such time that the default in supply continues.

Customers have a legal duty to keep meters in proper order and should prevent alteration of the meter index or breaking of the meter seals.