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How else can i get my bill?Can I get my bill from a KPLC customer service office?
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Send the first part of your account number to bill@kplc.co.ke or to 5551 on your cellphone to receive your account balancet You may use this information to settle your account.
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When is the deadline for payment of my bill?
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The due date is indicated on the top right hand corner of each bill. However, where it says see below, it means your bill is overdue and can be disconnected without further notice.
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Where do I pay my bill?
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- At any KPLC banking hall or paying point. (Cheque deposit boxes are also available at specific points).
- At selected Co-operative Bank branches in Nairobi.
- Through the Standard Chartered Bank ATM machines (for Standard Bank customers).
- At all Uchumi Branches in Nairobi.
- At all Barclays Bank of Kenya branches
- At all postbank branches
- At all post offices in Kenya
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How do I query a bill?
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You can query your bill at the query counter at any Commercial Centre of KPLC.
Before querying the bill, do first confirm your meter reading. (Simply take the reading from the meter installed in your premises). This will give any KPLC staff assisting you an idea of just how much power you have consumed.
Bring your latest payment receipts -
When are bills estimated?
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When our meter readers fail to get access to the meter. This is usually because the gate to the premises is locked.
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How are bills computed?
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From units consumed each month. These units are recorded by an electricity meter installed at a customers premises.
There are bye-laws which specify the applicable tarrif and rate per unit. Specific government levies
like Value Added Tax (VAT) and Rural Electrification Fund (REF) are applicable.
