Media Center

PRESS STATEMENT - 01.08.2018

Pursuant to the Energy Act, 2006, the Energy Regulatory Commission (ERC) is mandated to review the electricity tariffs from time to time. The last tariff review was done in 2013. On 30th July 2018, ERC announced the new Harmonized Tariffs for the Financial Year 2018/19.
Effective 1st August 2018, all our customers on post-paid and prepaid metering systems will be billed using the new harmonized tariffs.

In the recent past, there has been some concerns from our esteemed customers over their bills. To address these concerns, the Company has undertaken the following measures:

  1. We have established dedicated billing query counters in all our commercial offices countrywide where our customers will have their billing issues resolved promptly.
  2. Where the affected customers are unable to settle their corrected accumulated bills immediately, the company has provided an opportunity to have an extended payment plan. Further, the Company has offered a disconnection moratorium for a period of two weeks starting from 1st August 2018.
  3. In places far from our Commercial offices the Company has set up power clinics which will serve as a one stop shop for customers who wish to make enquiries about their bills, new connection, disconnections and reconnections, power supply interruption and other related power issues.
  4. In an effort to empower our post-paid customers to manage their bill payments, the Company has a mobile phone-based Self-Service App, which enables customers to undertake self-meter reading and obtain their bills. (Download KPLC Self Service App from google play)

To further enhance our relationship, we advise our customers to get in touch with our Regional Managers whose contacts are provided here.
 

Kenya Power rolls out Power Clinics to improve service delivery

Nairobi, July 31st 2018...... Kenya Power has launched new customer service centres dubbed ‘Power Clinics’ to improve service delivery and enhance customer satisfaction.

Read More

Kenya Power to carry out maintenance of prepaid system to enhance service delivery

Nairobi, July 2nd 2018……. Kenya Power will carry out routine maintenance of the prepaid system for efficient service delivery to customers.

Read More

Kenya Power meets magistrates in a bid to address crimes affecting business operations

Nairobi, June 30th 2018….Kenya Power's Managing  Director & CEO Dr. Ken Tarus accompanied by other members of the senior management team held an engagement session with magistrates on Thursday where various crimes affecting the business and the Company's legal entitlements were discussed.

Read More

Kenya Power rolls out Wezesha Jamii programmes as part of its corporate social investment (CSI)

Nairobi, June 26th 2018….Kenya Power will spend KShs.13 million to fund Corporate Social Investment (CSI) programmes championed by employees across the country.

Read More

Kenya Power to invest KShs.1.63 billion to boost electricity supply in North Rift region

Nairobi, June 19th 2018……. Kenya Power has set aside KShs.1.63 billion to finance various projects aimed at strengthening the distribution network in North Rift region, to provide adequate and reliable power supply.

Read More

Kenya Power to invest KShs.1.63 billion to boost electricity supply in North Rift region

Nairobi, June 19th 2018……. Kenya Power has set aside KShs.1.63 billion to finance various projects aimed at strengthening the distribution network in North Rift region, to provide adequate and reliable power supply.

Read More

Electricity Supply to City Hall disconnected over unpaid bills

Nairobi, 7th June 2018……. Kenya Power has disconnected electricity supply to City Hall over unpaid bills amounting to Shs.990 million.

 

Read More

Kenya Power announces new corporate structure to drive business growth

Nairobi, May 28th 2018……. Kenya Power has reorganised its corporate structure for improved customer service and effective management operations in line with its new business growth strategy.  

Read More

Kenya Power to blacklist contractors for shoddy work

Nairobi, Thursday 24th May 2018......Kenya Power is in the process of blacklisting contractors for various projects for substandard work, failure to submit proper documentation and in certain cases interfering with the tendering process. 

 

Read More

Kenya Power to improve electricity supply in Western Region

Nairobi, May 14th 2018……. Kenya Power will spend KShs.1.5 billion to implement various projects aimed at improving power supply in Kisumu and the wider Western and Southern Nyanza region.

 

Read More