April 20, 2016
Kenya Power contractors have been urged to ensure timely completion of projects while adhering to set safety standards.
Speaking to more than 400 low and medium voltage contractors at Stima Club, Kenya Power’s Managing Director and Chief Executive Officer Ben Chumo also said that the company will no longer engage contractors who hold projects past the set completion dates.
KPLC AND AFD SIGN A 56 MILLION EURO (6 BILLION KENYAN SHILLING) FINANCING AGREEMENT FOR THE IMPLEMENTATION OF KENYA POWER’S DISTRIBUTION
KPLC AND AFD SIGN A 56 MILLION EURO (6 BILLION KENYAN SHILLING) FINANCING AGREEMENT FOR THE IMPLEMENTATION OF KENYA POWER’S DISTRIBUTION MASTERPLAN
Kenya Power Managing Director and Chief Executive Officer, Dr. Ben CHUMO, together with the Regional Director of AFD Nairobi Office, Mr. Yves BOUDOT, in the presence of the French Ambassador to Kenya, H.E. Mr. Rémi MARECHAUX, have today signed a financing agreement for the provision by AFD of a 56 M€ loan to Kenya Power.
October 30th 2015, Nairobi
Kenya Power’s pre-tax profits for the financial year July 2014 to June 2015 rose to Shs.12.254 billion shillings from Shs.11.016 billion recorded during the previous fiscal period.
October 8th 2015
As part of its strategy to take its services closer to its customers, Kenya Power has opened a
new office in Elgeyo Marakwet County. The newly launched Iten office has been curved from
the larger North Rift region to facilitate the delivery of services to the utility’s customers in Iten
and surrounding areas. The new facilities will bring Kenya Power’s services closer to its 12,000
customers in the county.
Tuesday, 15th September, 2015
Thousands of Kenyans will benefit from access to affordable electricity connection following increased funding of electricity projects by the African Development Bank (AfDB) and the Government of Kenya (Gok).
September 10th 2015
Residents of Nakuru County are set to enjoy better quality of power supply following the commissioning of Bahati substation by Kenya Power. The Shs.387 million power project is aimed at improving the power supply network serving the Bahati areas’ commercial and social hubs.
One integral part of infrastructure development is the transmission infrastructure development, with the other being distribution infrastructure development. The former aims to provide an additional 3,178MVA of transmission substation capacity and 3,325kms of new transmission power. The latter is concerned with improving the quality of supply, reduction of technical losses and expanding the network.
The Customer Service division is mandated to undertake customer related aspects of the business. Specifically, this includes but is not limited to analysis of electricity unit sales growth in the plan period, sales from new and existing customers, innovations and service reforms to enhance sales growth and customer satisfaction.
Headed by General Manager, Eng Peter Mwichigi, the Division is responsible for the sale of electricity to over 4,7 million customers countrywide and is currently targeting to connect close to to 2 million more by the end of the current financial year 2016/17 (Click here for current connectivity performance). Specific functions are detailed below.
This function is tasked with facilitating New Connections. The function has a target of connecting 1.2 million customers every year in order to achieve 70% access rate by 2017.
There are two types of new connections:
b) Ordinary customers who are domestic and small commercial customers who need supply of below 25 Kva
b) Premium Customers who are large commercial customers requiring supply of above 25 Kva.
- The main function of Demand Creation is to take care of the Kenya Power brand by ensuring its visibility.
- The function informs the public about Kenya Power’s Products and services through all means including:
- Taking part in events like Shows, exhibitions, customer forums, sponsorship of strategic events etc.
- Products and Service advertising: TV, Radio, Print, road shows etc
- Producing all the branded materials e.g T-Shirts, Banners,
- Branding of Kenya Power branches
- The function carries out Customer Satisfaction Surveys to identify the customer needs and recommends actions to improve satisfaction.
- Following up on the implementation of recommendation of satisfaction improvements.
- The function is tasked with keeping up with the changing needs of the customers and the changing business environment.
Regional Marketing Activities
- Acquiring new ordinary and premium customers
- Engaging local stakeholders and local residents.
- Holding informational barazas in the local areas.
Key products and Services
Currently the department is focused on:
- Last Mile Connectivity Program:
- Phase 1- Connecting households within 600 meters of existing transformers with customer paying Ksh. 15,000 for connections.
- Phase 2- Extending the connection beyond 600 meters
- Street Lighting in the towns and trading centers
- GPOBA connections- this is a World Bank financed project that seeks to connect slums and other high density residential homes to electricity at a very subsidized rate of Ksh. 1, 160.
- Stima Loan provides new connection loans to customers payable in 24 months.
Updated Jan 09, 2018