Data Privacy

Kenya Power operates in an environment that is regulated by various policies and laws that are meant to protect the interests of the business and all people who interact with us. The Company remains committed to protecting individuals’ privacy, as enshrined in Article 31 of the Constitution of Kenya (2010) and the Data Protection Act, 2019. Individuals include our customers, employees and shareholders. We collect your Personal Data with your knowledge and consent when you do any of the following (please note that this list is not exhaustive):

1. Apply for a specific product or service, including application for installation or supply of electricity and fiber optic.

2. Ask Kenya Power for more information about any of our products or services or lodge a query or complaint.

3. When you visit, access any of Kenya Power buildings/ premises or online platforms.

4. Where you have been identified as a next of kin by our customer or employee.

5. Where you apply for employment in Kenya Power;

6. When you interact with us as an agent, supplier or contractor.

7. Respond to or participate in an event, survey etc.

8. When you make an application or engage with Kenya Power Foundation as a beneficiary.

9. We may also collect your information from other organizations including fraud prevention and government agencies.

Use of Information

We may use and analyze your information for the following purposes:

1. Processing applications for the installation and supply of electricity, as well as any other products and services you may request from Kenya Power.

2. To manage communication with you and respond to any of your queries or concerns. By processing interactions such as phone calls, emails, and biometric data, we can respond promptly to inquiries and improve customer experience. Recording conversations also helps with quality assurance and resolving disputes.

3. To manage electricity supply contracts and ensure reliable and adequate power supply.

4. To manage fiber optic services and contracts in order to reliable and seamless provision of fiber optic service.

5. To ensure a safe and secure environment for all visitors, employees, and stakeholders.

6. Keeping you informed generally about our services.

7. To comply with any legal, governmental or regulatory requirements.

8. Preventing and detecting fraud or other crimes and for debt recovery.

9. For research, statistical, survey and other scientific or business purposes including commercialization.

10. Where you attend an event sponsored by Kenya Power, photos or videos of the event will be taken. These images or videos may be used to share news about the event in press releases, printed publicly, and/or published on our website.

11. Where you have applied for employment at Kenya Power, we perform applicant screening and background checks.

12. Collecting credit/debit card information, bank account details, and SWIFT codes allows us to process payments and provide seamless billing services for using any of our products or services.

13. Where you are a Kenya Power employee (including contractors), we create an employment record of you on our system during your employment with us.

14. Where you are a supplier to Kenya Power, we process your personal information for due diligence, risk assessment, contract management, administrative and payment purposes.

15. Provide aggregated data (which do not contain any information which may identify you as an individual) to third parties for research and scientific purpose.

Our core values—Customer First, Integrity, Excellence, and Accountability guide us in information in endeavoring to ensure that personal data is handled with the utmost confidentiality, respect rights of individuals as set out in the Data Protection Act, 2019 whilst conducting our business and operations within the legal lawful limits of that Act in data processing. In addition to the legal provisions, the Company has in place internal procedures and controls in line with the Company’s Data Protection Policy meant to ensure that individual information is processed with utmost confidentiality and in adherence to the laws on data protection. We will continue to safeguard your privacy as we power lives and build a brighter future.
If you have any questions or concerns regarding processing of your personal data, you can email us on dpo@kplc.co.ke. As a Data Controller below are the contact details of our Data Protection Officer.

Data Protection Officer: C. N. Nyamwea
Email address: dpo@kplc.co.ke
The Kenya Power & Lighting Company PLC
Stima Plaza, Kolobot Road,
Phone: (+254) 703 070 707
P.O Box 30099- 00100, Nairobi www.kplc.co.ke