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PRESS STATEMENT - 01.08.2018

Pursuant to the Energy Act, 2006, the Energy Regulatory Commission (ERC) is mandated to review the electricity tariffs from time to time. The last tariff review was done in 2013. On 30th July 2018, ERC announced the new Harmonized Tariffs for the Financial Year 2018/19.
Effective 1st August 2018, all our customers on post-paid and prepaid metering systems will be billed using the new harmonized tariffs.

In the recent past, there has been some concerns from our esteemed customers over their bills. To address these concerns, the Company has undertaken the following measures:

  1. We have established dedicated billing query counters in all our commercial offices countrywide where our customers will have their billing issues resolved promptly.
  2. Where the affected customers are unable to settle their corrected accumulated bills immediately, the company has provided an opportunity to have an extended payment plan. Further, the Company has offered a disconnection moratorium for a period of two weeks starting from 1st August 2018.
  3. In places far from our Commercial offices the Company has set up power clinics which will serve as a one stop shop for customers who wish to make enquiries about their bills, new connection, disconnections and reconnections, power supply interruption and other related power issues.
  4. In an effort to empower our post-paid customers to manage their bill payments, the Company has a mobile phone-based Self-Service App, which enables customers to undertake self-meter reading and obtain their bills. (Download KPLC Self Service App from google play)

To further enhance our relationship, we advise our customers to get in touch with our Regional Managers whose contacts are provided here.
 

Kenya Power rolls out Power Clinics to improve service delivery

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